EDUCATION
Mercy College 1985 B. S. in Business
Administration, Specialization in Management G. P. A. 3.27 S. U. N. Y.
Albany 1980 – 1983 103 Credits towards a B. S. In Business Education, Specialization
in Accounting and Business Law.
EXPERIENCE
M.I.S. Manager Sure Air Ltd.,Manager
Sure Air Ltd.,
Stamford, CT
Answered directly to President, &
CFO. Had all technical support staff as my direct reports. In charge of
installation and maintenance of all corporate LAN and remote machinery.
Responsible for all client side application development and maintenance
on SureAir's Transaction, CallSheet, & Imaging Systems. In charge of
multiple separate on going product development efforts (including an outsourcing
efforts being performed by Digital.). Conducted meetings with Department
Managers, and Senior Staff to coordinate efforts and resolve issues. Personally
trained new Developers and personnel in Methodologies used by corporation.
Architected and implemented new release procedures for previous, current,
and future versions of all the systems. Responsible for all computing and
telephony negotiations and purchases for corporation. Including but not
limited to workstations, printers, scanners, faxes, Servers, equipment
upgrades, all software (both application and operating systems), network
components, technical support, and Telecommunications Services. Oversaw
installation of Microsoft Exchange 5.0 on to a majority of Corporate PCs.
Devised and implemented an incremental off-hours network upgrade plan to
move the corporate network from 10 base T using NetBEUI to 100 base T running
TCP/IP. Created and got corporate approval for a Migration Plan for moving
all entry systems from Terminals to PC Workstation based systems. Scheduled
and oversaw migration plans for all departments from Digital Mainframe
and VAX terminals to using Windows Workstations. Other responsibilities
included: interviewing of potential staff and outsourcers, preparation
of functional specifications & time schedules for software development,
scheduling of staff's work, consulting with Managers to insure improved
efficiency from employees use of new systems and at times served as substitute
VAX/VMS, LAN, Domain & Database administrators.
Project Leader/Systems Administrator
Sure Air Ltd., Stamford, CT
Answered directly to MIS Manger and
was hands on manager of all on-line systems operations. Had technicians
and programmers as my direct reports. In charge of troubleshooting hardware
and software issues related to all day to day operations. Developed and
Designed a service call logging system that handles 50,000 calls yearly.
The system uses Microsoft Access VBA for the GUI connected through ODBC
to an Oracle Server. Redesigned data entry system to reduce entry time
of 140,000 invoices yearly. Specified and assisted in development of invoice
imaging system to begin transition to paperless office. Dealt with all
year 2000 identification in preexisting legacy systems. Responsible for
evaluation and changes in the design of the new operating system to replace
our mainframe due to year 2000 constraints. Analyzed invoicing system and
produced functional specification for a new system, which would dramatically
reduce Back Office clerical staff and our billing cycle. Obtained management
approval for new invoicing system. Acquired and oversaw outsourcing resources
to produce system. Wrote and carried out both the test plan and deployment
schedule for the system. Produced RFPs for bid submission on replacement
machinery, WebSite equipment, computer equipment & components network
installation & service, and all outsource programming projects. Determined
telephone service vendors for contracts in excess of 350,000 Dollars yearly.
Other responsibilities included: Negotiation with another firm to license
for their use our internally defined tracking software. Trouble shooting
the legacy Mainframe system for the root of particular system errors, Preparation
of functional specifications & time schedules for software development,
Delegation of coding & integration of submodules to staff and outsourcing
efforts, Providing information to staff members on technical questions
pertaining to all systems and their operation, Analysis of all systems
for inefficiencies, Reporting possible courses of action for improving
efficacy, Spending time with end users, training, sales, support, QA and
technical writers explaining the functionality and uses for the systems,
Trained new employees on use of existing systems Served as VAX/VMS, LAN,
Domain & Database administrators. Diagnosing and resolving any telephony
issues for the firm. Writing basic user manuals on 3.11 to NT migration
and end-user usage internal CallSheet software. Installing, configuring
and maintaining modem bank for NT Fax Server, Oracle Server, and RAID Servers
for imaging system. Producing weekly status reports.
Special Projects Coordinator
Sure Air Ltd.,
Stamford, CT
In charge of Service side issues of
new corporate revenue streams. New ventures included Water Filter and Central
Vacuum installation and services for businesses. Contacted, entered negotiations
and consummated a partnership with Electrulox. Set up contractors for new
business ventures (water filter installations and central vacuum installations
with electrolux). Negotiated flat rate installation fees for water filter
installation and per inlet flat rates for central vacuum installations.
Developed inventory control and job cost spreadsheets for the vacuums.
Assisted operations in cleaning up problem areas either by replacing vendors
or by straightening vendors out.
Electrical & Plumbing Manager
Sure Air Ltd.,
Stamford, CT
Took over a fledgling repair division
and hired 800 sub contractors in a 2-year period. Handled approximately
100 service calls a week. The divisions are now generating over 2 million
dollars in sales annually with a staff of 5 separate individuals. Set up
mass mailings for solicitation of potential subcontractors. Negotiated
contracts with subcontractors. Contacted potential subcontractors in uncovered
areas. Worked up cost structure associated with division's services. Delegated
tasks for all follow up work with staff. Review job quotes for proper material
cost as well as the correct time alotment. Supervise the flow and monitor
the entry of invoices. Managed area as a separate profit center.
Assistant Regional Manager Sure
Air Ltd.,
Stamford, CT
Contractually hire and terminate service
companies. Negotiate labor, material, refrigerant and inspection rates.
Assign customer locations to service organizations.. Supervise entry of
new locations. Issue job approvals and purchase orders and review for reasonableness
and necessity. Obtain second opinions if necessary. Review service company's
invoices for compliance and accuracy. Review vendor statements, open invoices,
and open purchase orders to prevent accumulation of unprocessed invoices.
Maintain service company and store communications. Coordinate authorizations
and communications with account executives. Insured that inspections were
performed on a timely basis and follow-up was done on all problems noted
on inspection report. Supervise the flow and monitor the entry of invoices.
Manage inspection schedule as well as review of vendor inspection performance.
Consultant Independent For multiple home computer users have fixed machinery,
installed & configured software, performed upgrades and diagnosed problems.
QuickSilver Development:
Authored content for there video game
Executive Crossword and installed and configured their scanner. For VNS
assisted with installation of corporate LAN. Built PCs from components
and performed routine maintenance.
ACHIEVEMENTS & AFFILIATION
Essential Seminars Advanced PC Troubleshooting
MCI/Intel Webmaker Seminar Microsoft Office 95 seminar Who's Who in American
High School Students
SUMMARY OF QUALIFICATIONS
|Usage of: Microsoft Access, Visual
Basic, Oracle, SQL, Cobol, Rightfax for NT, MS Access 2.0, 7.0, Adobe Photo
Shop, Office 95, Office 97, Laplink, MS dos, Watermark Imaging, Pathworks
5.0, TCP-IP, NETBEUI, ODBC, Backup Exec for NT, Crosstalk for Windows,
PC Anywhere, Colorado Backup, Corel Print House, Paint Shop Pro, Quickbooks,
Solomon Accounting, Turbo Tax, Quicken, Print Master Gold, Lotus 123 for
Windows, Lotus 123 for VAX. AT&T System 25:Call Accounting, Advanced
Administration, and Audix Voice Power. Producing for: Microsoft NT 3.51
& 4.0, Microsoft Windows 95, Microsoft Windows 3.1 for Workgroups,
Microsoft DOS 5-6.22, Vax VMS 6.1, Vax Basic 3.6. On: DEC Mainframes, Dual
Pentium Raid Servers, Pentium Pro Servers IBM PC compatibles, Pentium laptops,
Print Servers, PDP-11, & AT&T System 25.
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